Privacy Policy

Information We Collect

At xoravinthela, we collect information that helps us provide better financial education services to our Australian users. The data we gather falls into several categories, each serving specific purposes in delivering our educational programs.

Personal Information You Provide

When you register for our courses or contact us, we collect basic details like your name, email address, phone number, and mailing address. We also gather information about your educational background and current financial knowledge level to tailor our programs appropriately. This helps us understand where you're starting from and what kind of learning path might work best for you.

Automatically Collected Data

Our website collects technical information about your visit — things like your IP address, browser type, device information, and how you navigate through our pages. We use cookies and similar technologies to remember your preferences and track which resources you find most helpful. This data helps us improve our website and understand which educational materials resonate with different audiences.

Educational Progress Information

As you progress through our learning programs, we track your completion rates, quiz scores, and participation in discussions. We also collect feedback you provide about course content and your overall learning experience. This information helps us refine our teaching methods and develop more effective educational materials.

How We Use Your Information

We use your personal information primarily to deliver educational services and improve your learning experience. Every piece of data we collect serves a specific purpose in helping you achieve your financial education goals.

Educational Service Delivery

Your information helps us customize course content to your skill level and learning pace. We use progress data to identify areas where you might need additional support and suggest relevant resources. Communication details allow us to send course updates, assignment reminders, and important announcements about program changes.

Platform Improvement and Research

We analyze usage patterns to understand how students interact with our materials. This research helps us identify which teaching methods work best and where students commonly struggle. We use this insight to develop better course structures and more effective learning tools, always ensuring individual student data remains anonymous in our research.

Administrative and Support Functions

Your contact information helps our support team assist you with technical issues or course questions. We also use this data for administrative tasks like processing course enrollments, managing certificates, and maintaining accurate student records as required by Australian educational regulations.

Data Sharing and Disclosure

We maintain strict controls over who can access your personal information. Sharing only occurs in specific circumstances and always with appropriate safeguards in place.

Third-Party Service Providers

Some of our educational tools and platform features are provided by trusted third-party companies. These might include video hosting services, quiz platforms, or payment processors. These partners only receive the minimum information necessary to provide their specific service, and they're contractually required to protect your data according to our privacy standards.

Legal and Regulatory Requirements

Australian privacy law and educational regulations sometimes require us to share certain information with government agencies or regulatory bodies. We also may disclose information if required by court order or to protect the safety and rights of our students and staff. In such cases, we limit disclosure to only what's legally required.

Business Transactions

If xoravinthela undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change and ensure the new entity maintains the same privacy protections outlined in this policy.

Your Privacy Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. We've designed our systems to make exercising these rights as straightforward as possible.

You have the right to know what information we collect, why we collect it, and how long we keep it. You can also request copies of your data, ask us to correct errors, or request deletion in most circumstances.

Making Privacy Requests

To exercise your privacy rights, contact our privacy team using the details provided below. We'll respond to most requests within 30 days, though complex requests might take longer. There's no charge for reasonable requests, but we may apply fees for excessive or repetitive demands that require significant resources to fulfill.

Limitations and Exceptions

Some privacy rights have practical limitations. For example, we may need to retain certain educational records for regulatory compliance, even if you request deletion. We'll always explain any limitations when responding to your requests and work with you to find alternative solutions where possible.

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Active Student Records

While you're actively enrolled in courses, we maintain complete records to support your learning progress and provide ongoing educational support. This includes course materials you've accessed, assignments you've completed, and communications with instructors.

Inactive Account Management

If you haven't accessed your account for two years, we'll send email reminders about your inactive status. After three years of inactivity, we begin deleting non-essential data while retaining basic records for regulatory compliance. You can reactivate your account at any time during this period to restore full access.

Legal Retention Requirements

Australian education regulations require us to maintain certain student records for specific periods, typically seven years for academic transcripts and completion certificates. Even if you request account deletion, we may need to retain these core educational records to comply with regulatory requirements.

International Data Transfers

While xoravinthela primarily operates within Australia, some of our technology partners and service providers are located overseas. We ensure appropriate safeguards are in place whenever your information crosses borders.

Cross-Border Data Protection

When we transfer data internationally, we use mechanisms like standard contractual clauses or work with providers in countries that the Australian Government recognizes as having adequate privacy protections. We conduct due diligence on international partners to ensure they maintain privacy standards equivalent to Australian requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how students use our platform. You have control over most cookie settings through your browser preferences.

Essential Cookies

Some cookies are necessary for basic website functionality, like remembering your login status or maintaining items in your course cart. These essential cookies operate automatically and can't be disabled without affecting core website features.

Analytics and Performance Cookies

We use analytics cookies to understand which pages students visit most frequently and how they navigate through course materials. This helps us identify popular content and areas where students commonly encounter difficulties, allowing us to improve our educational resources.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated directly to registered students via email, with advance notice provided when possible.

Minor updates that don't materially affect how we handle your information may be posted on our website without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our educational programs are designed for adult learners aged 18 and over. We don't knowingly collect personal information from children under 18. If we discover that we've inadvertently collected information from a minor, we'll take steps to delete that information promptly and restrict access to associated accounts.

Parents or guardians who believe their child has provided personal information to xoravinthela should contact us immediately using the details below. We'll work quickly to address any concerns and ensure appropriate privacy protections are in place.